Ace Appliance
Customer Service Representative
Full Time • Toledo
Benefits:
- Bonus based on performance
- Company parties
- Employee discounts
- Health insurance
- Opportunity for advancement
About the Role:
As a Customer Service Representative at Ace Appliance Sales & Service , you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Days and hours needed for this position rotates weekly since we are open 7- Days per week. The schedule is 5- day work week 40 - hours per week. Our office staff rotates weekends and weekdays. All scheduled hours are put out one month in advance. Location Ace Appliance 3724 Airport Hwy. Toledo, Ohio 43615
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Manage customer complaints and provide effective solutions to enhance satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
- Follow up with customers to ensure resolution and satisfaction.
- Participate in training and development programs to enhance skills.
Requirements:
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Flexibility to work various shifts, including evenings and weekends.
- Positive attitude and a passion for helping others.
Benefits:
* Health Insurance: Ace offers health insurance for employees, covering 100% of the premium.
* Disability Contributions: Ace matches 100% of your Aflac disability contributions after your first six months of employment.
* Health Savings Account (HSA) Contributions: Ace matches 100% of your HSA contributions after your first six months of employment.
* Many other benefit's to be discussed at time of interview.
Paid Days Off:
* Health Insurance: Ace offers health insurance for employees, covering 100% of the premium.
* Disability Contributions: Ace matches 100% of your Aflac disability contributions after your first six months of employment.
* Health Savings Account (HSA) Contributions: Ace matches 100% of your HSA contributions after your first six months of employment.
* Many other benefit's to be discussed at time of interview.
Paid Days Off:
- Paid days off are based on annual income and are offered at 100% pay:
- After Six months: 2 paid days
- After Year 1: 3 paid days
- After Year 2: 5 paid days
- After Year 3: 7 paid days
- After Year 4: 9 paid days
- After Year 5: 10 paid days
About Us:
Ace Appliance has been serving the Toledo community for over 41 years, providing top-notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.
Compensation: $21.25 per hour
Refrigerators, stoves, dishwashers, washers and dryers are some of the things taken for granted that greatly impact our everyday lives.
They make things convenient and easy, but when something goes wrong people need a reliable appliance partner they can count on. We're that partner!
Our work is more than just an appliance. We do this to help our neighbors and communities. So, the people around us can have the conveniences they deserve.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.
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High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)